ISO IEC 20000 - International Standard for IT Service Management Download
ISO/IEC 20000 is an international standard for IT Service Management (ITSM). First published in 2005, it is experiencing increasing attention and acceptance by IT service providers, as well as developers of ITSM tools, products and systems.
This tutorial provides an introduction to ISO/IEC 20000. It explains the purpose and structure of ISO/IEC 20000, covering all sections of the standard and outlining the most important requirements specified by it.
|Submitted On:||06 Jul 2009|
|Submitted By:||Thomas Schaaf (schaaf)|
|File Date:||06 Jul 2009|
|Author:||Thomas Schaaf, Michael Brenner, Heinz-Gerd Hegering|
|File Size:||1,146.59 Kb|